Paid over 10k to have our basement flooding problems “Guaranteed” fixed backed by a lifetime warranty of sorts only to have spent the past 3 days shop vacuuming our flooded basement. You see, our basement apparently isnt typical because of where we live and that flooded basements in our area are rather common but it didn’t stop this company from coming in and tearing our basement apart to put in their cookie cutter model….which isn’t holding up here very well at all. Even with the owner being from this very area and knowing how the water is around here…it didn’t change anything. They did the job and took our money. The work they did was at least back in 2017-ish? I’ve had to call them numerous times to come over and take care of water that’s still to this day, 8 years later getting in to our basement. When it comes to something simple like the pump line that suddenly ruptured a hole, they got right to it. It was great. But we still have water getting in to our basement and when I called on 5/7, I was told someone would be getting back to me. Today is 5/10 and still no call back. To put a real exclamation point on all this…As my wife’s caregiver because she is terminally ill with Dementia/Alzheimer’s, I’ve had to focus more on shop vacuuming the past 3 days straight and less on caregiving for my wife. As of this posting, water is currently flowing into our basement, unhindered. We now have structural damage and I’m sure this company doesn’t plan to fix it. Just to be additionally fair, our basement has taken on water at least two times this year and we didn’t call them to complain or ask for help because well…you’ve read this far. We even reach into our own pockets to buy a chemical that breaks down the mineral that creates a majority of if not all of these problems, and we treat the entire basement perimeter with very limited success. Next step looks like a complaint to the NYS Attorney General and the BBB. Enjoy the pics of our moldy ruined wall. The water made a beeline straight to the wooden housing of our brand new 13k boiler and I just barely headed it off. Damage that and representation will be acquired.
